Support

We pride ourselves on the level of support that we offer, we hope you will find these guides useful. If at any time you need further assistance, please do not hesitate to contact us.

Having a problem? You may want to check our status page before contacting us .

Broadband ADSL

Our Broadband ADSL products come with a total support solution, which means we will always endeavour to get your connected and resolve any problems that you may have.

If you require any further support with your connection, please contact our support team who will be very happy to help.

E-mail Services

For information and support documentation for our gofast.co.uk accounts click here.

Broadband SDSL

Technical support for our SDSL products are offered directly by your account manager - if you are experiencing a problem with service please contact them directly.

0844 / 0845 Dialup

Our dialup service is supplied free of charge, our support for this product is therefore limited, but we have included some helpful setup guides below:

For assistance with any of our other products and services, please use our contact details.

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Your actual speed will be affected by factors that are out of our control, such as your distance from the
exchange and line quality. Calls may be monitored and recorded for training and quality assurance purposes.

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