Fast.co.uk

Increase in monthly usage caps

Leading UK ISP Fast.co.uk has announced that with immediate affect the monthly usage (download) caps on their Broadband Max products will be increasing for both new and existing customers.

The Max 2GB product becomes 5GB, Max 15GB becomes 20GB, the Max 40GB product changes to 45GB and finally the Max 100GB product becomes 110GB.

The contract terms, pricing and service levels will not be changing, and we'll be rolling out the increased usage allowances to existing customers over the next few days - many of whom will already be benefiting from the increased usage allowances.

Customers can check their usage online via our website at anytime, or speak to a technical support advisor on 01428 727437 who are available 7 days a week.

Fast.co.uk reassures customers about "Phorm"

There has been a lot of concern about the "Phorm" service that a number of Internet Service Providers (ISPs) are adopting. We can confirm that we are not one of the ISPs who have had any discussion with, or entered into a contract with Phorm, or any similar company, who use browsing history data to provide targeted advertising. We strongly respect the privacy of our customers, and will never share any customer data.

Fast.co.uk launches SMS order status & fault update service

UK ISP Fast.co.uk launches free SMS service to update customers on the progress of their order, and open faults, directly to their mobile phone.

The service allows Fast to quickly send customers automatic detailed progress reports with new connections, and to supply updates on connection faults in real time. Text messages are very quick to read, and hassle free for the customer, being much easier to deal with than a phone call or e-mail update.

Customers can even reply to the text message to answer a question, or request a further update with the reply being automatically added to the customers account, to ensure a speedy response back. Our systems monitor the delivery of every message we send to ensure it's correctly delivered to the customers mobile phone.

"We have been running a trial of the SMS service for a month with customers who raise faults, and the response has been very positive, with updates via SMS being preferred. Customers really like being able to respond quickly back, even with a simple "yes" or "thank you" to our updates, which has meant faults can be progressed a lot quicker.

We are committed to finding new ways to improve the level of service we offer, and making communication with our customers easier."

Fast.co.uk offer stability and quality to ex Biscit / V21 customers

We're reminding those affected to consider quality, service and technical support requirements over price, and be wary of offers that may seem to good to be true in an attempt to entice you to signup quickly, without researching the market place.

Fast.co.uk can offer a standard free migration, subject to a short 3 month contract, on a range of packages that will suit both light and heavy users, boasting UK telephone technical support 7 days a week.

Our telephone support is on a normal geographical number, so you won't get stung for hefty support costs when you need help.

Whilst we're not the cheapest provider we look forward to helping any existing customers who now want a reliable, no hassle service from a reputable supplier.

For further help please telephone us on 01428 727437.

Fast.co.uk launch Broadband Max, offering up to 8mbps broadband

Our new Broadband Max packages offer high speed broadband at speeds up to 8mbps from just £16.99 per month, without any P2P restrictions or port blocking.

For further information please visit http://www.fast.co.uk/broadband.

Fast.co.uk announces support of award winning jetski team

Fast.co.uk, a leading UK Internet provider, are proud to be supporting Pierats, a team of 5 Jetskiers, who have competed in national competitions. With accreditations including British Winter Freestyle Champion 2005, Second in British Championships 2005, the team make up a large part of the top ten free style skiers in the UK!

In 2005 the team created a show stealing performance at the White Air Extreme Sports Festival on the Isle of Wight - regarded as one of the most prestigious international Action Sports events in the calendar, with over 20,000 spectators travelling from across Europe to attend the 4 day event.

The team was featured heavily in the TV coverage of the event and made a big splash in national newspapers, monthly magazines and even made the pages of OK magazine!

Pierats are a like minded group of individuals with a thirst for adventure, the attitude to succeed, and work at the cutting edge of their game - sharing similar qualities of those behind Fast.co.uk.

With the support of Fast.co.uk during 2006 Pierats are set to take the sport to another level, and introduce it to a wider public audience. Events are already lined up for 2006, including 4 on-water performances each day at the British International Motor Show Excel London, a Jetski Safety Awareness Day in Portsmouth, and the Xtreme Action Event in Ibiza.

Home Broadband price reductions

Our Home 1mb & 2mb Broadband ADSL connections now start from just £27.22 per month following a huge price reduction, allowing you to benefit from no download limits or restrictions.

Current customers can upgrade to our new Home 1mb or Home 2mb packages free of charge (£20 + vat cancellation fee if leaving in the first 12 months), and continue to benefit from our telephone support and unrestricted service.

New customers can migrate their current Broadband ADSL connection to us free of charge.

For further information please visit http://www.fast.co.uk/home/ and http://www.fast.co.uk/migrate/.

If you are a current customer and wish to upgrade please call us on 0870 881 3278.

Fast.co.uk launch Satellite Broadband products

Fast.co.uk, a Hampshire based Internet Service Provider, have extended their product range to include Satellite Broadband for home, office and mobile workers, to help "Broadband Britain" become a reality.

Satellite Broadband has previously been incorrectly considered to unreliable for regular Internet access or completely over looked, however new products from a range of providers are making it a huge cost saver for many businesses who are unable to receive Broadband ADSL, and don't want the expense of a leased line.

Fast.co.uk supply and install satellite broadband systems in the UK, Europe Middle East and Africa. Our technicians are highly qualified and have extensive training and experience in delivering broadband solutions through static and mobile installations.

By offering a range of 2 way satellite solutions from Hughes Network Systems, StarPro, Star Blazer and StarCom we can meet the needs of those seeking broadband via satellite.

Our FastSat demonstration vehicle equipped with the iNetVu self-deploying system from C-Com Satellite solutions is available so you can experience first hand Internet access from virtually any location.

For further information please visit http://www.fast.co.uk/satellite/

Change your Broadband provider for free!

You can now move your Broadband ADSL to Fast.co.uk for FREE, and benefit from no download limits, no port blocking, no restrictions and telephone support - a huge £29.99 saving!

For further information please visit: http://www.fast.co.uk/migrate/.

Experience BBC Sport's Olympic coverage

Fast.co.uk Broadband customers will be able to watch live action and catch up with the latest news and highlights from the games, thanks to the BBC Broadband service.

For further information please visit: http://www.fast.co.uk/bbc/.

Fast.co.uk joins Ofcom Broadband Migration code of practice

We are proud to announce that we have joined the Ofcom Broadband Migration code of practice.

This code of practice is a voluntary measure which has been proposed and developed by an industry group of broadband service providers. The code aims to secure agreement between service providers to facilitate fairly the so-called 'migration' of customers from one provider to another.

A customer wishing to change their service provider must first contact their existing service provider to agree termination of their service contract and obtain an authorisation code. This code of practice ensures that all Fast.co.uk customers will be provided with this authorisation code within 5 working days of a request being made.

We have found that it is common for some service provides to delay providing the code to customers, or in some rare cases refusing to provide it at all.

Fast.co.uk hope that this code of practice will be seen as the industry taking positive action to ensure consumers get the choice of who their service provider should be, and that consumers will favour Internet Service Providers who have signed up to the code.

Further details of this code of practice can be found on the ofcom website at: http://www.ofcom.org.uk/.../bbm_cop/?a=87101.

Fast.co.uk provides a helping hand

Businesses and consumers in the Hampshire area have been given a helping hand getting online using Broadband ADSL technology from Fast.co.uk, a local Broadband ADSL provider.

"Based in Hampshire?" was born after Fast.co.uk noticed a large number of customers wanting help installing and configuring broadband on their PC's and Networks without the worry of having to call in another IT company to get connected.

By providing onsite technical assistance to customers in their homes and offices to setup Broadband ADSL modems, routers and networks Fast.co.uk allow those who would not normally have progressed to Broadband ADSL to get connected.

The Fast.co.uk "Based in Hampshire?" service is available in these areas: Beacon Hill, Bordon, Grayshott, Headley, Hindhead, Lindford, Liss, Passfield, Standford, Whitehill, Blackmoor, Camelsdale, Headley Down, Hollywater, Liphook, Liss Forest, Shottermill, Weyhill and other areas by negotiation.

For further information please visit: http://www.fast.co.uk/hants.php.

New website and product expansion

The new Fast.co.uk website has been launched, offering more information about our products, more detailed support information, and coincides with the launch of our other services.

BBC Content Partnership

We are proud to be able to offer you BBC broadband video and audio services, offering an exciting range of broadband content especially for Fast.co.uk Broadband ADSL customers.

For further information please visit: http://www.fast.co.uk/bbc/.